@wagnerjsilva I checked this on multiple test instances and it works properly. As mentioned above and as you have the Pro version of the plugin, please open a ticket regarding this issue directly on our site so we can help you solve it. This way, we can closely check your site and help you quicker and more efficiently. After purchasing the Pro version, you have to download the zip file from your Themeisle account and upload it as a new plugin on your site, along with Visualizer Lite. Just by making the purchase, but not actually installing the actual Pro plugin on your site, you won’t have any Pro features available since the plugin isn’t installed and activated.
Have a nice day!
